Privacy Policy
Last Updated: September 21, 2026
The Inn at Montchanin Village (“Montchanin,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a reservation, book a spa appointment, dine with us, sign up for marketing communications, or otherwise interact with us.
Information We Collect
We may collect personal information that you voluntarily provide to us, including your:
Name
Email address
Telephone number
Mailing or billing address
Reservation and stay information
Spa, dining, event, or appointment information
Payment and transaction information
Communication and marketing preferences
Information you submit through website forms, surveys, or inquiries
We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, referring website, and information collected through cookies and similar technologies.
How We Use Your Information
We may use your personal information to:
Process and manage hotel reservations, spa appointments, dining reservations, events, purchases, and other services
Communicate with you regarding your reservations or appointments
Provide customer service and respond to questions or requests
Send confirmations, reminders, updates, and other transactional communications
Send promotional emails or text messages when you have elected to receive them
Personalize and improve our website, services, and guest experience
Analyze website and marketing performance
Prevent fraud and protect the security of our systems
Comply with applicable legal and regulatory requirements
Email and Marketing Communications
If you subscribe to our email list, we may send you information about The Inn at Montchanin Village, including news, special offers, events, seasonal experiences, dining, spa services, and other updates.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email. You may continue to receive necessary transactional communications related to reservations, appointments, purchases, or services you have requested.
Text Message / SMS Marketing
If you elect to receive text messages from The Inn at Montchanin Village, we may send you promotional messages, special offers, announcements, reservation-related communications, and other information.
Consent to receive marketing text messages is not a condition of purchasing any goods or services. Message frequency may vary. Message and data rates may apply.
You may opt out of marketing text messages at any time by replying STOP. You may reply HELP for assistance.
We do not sell, rent, or share mobile telephone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
Information collected in connection with our SMS program will be used only as described in this Privacy Policy and as necessary to provide the messaging services you have requested.
How We Share Information
We may share personal information with trusted service providers that help us operate our business, including providers that assist with:
Hotel and reservation management
Spa and appointment management
Payment processing
Email and SMS communications
Website hosting and analytics
Customer relationship management
Marketing and advertising
Accounting and business operations
These providers may access information only as necessary to perform services on our behalf and are expected to protect personal information appropriately.
We may also disclose information when required by law, to respond to legal process, to protect our rights or property, or to protect the safety of our guests, employees, or others.
We do not sell your personal information.
Cookies and Website Analytics
Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website, remember preferences, improve website functionality, and measure the effectiveness of our marketing.
Your browser may allow you to restrict or disable cookies. Certain website functions may not operate properly if cookies are disabled.
Third-Party Services and Links
Our website may contain links to or integrate with third-party services, including reservation platforms, payment processors, social media platforms, or other service providers.
Those companies maintain their own privacy policies and practices. We encourage you to review their policies when providing information through their services.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Privacy Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.
You may also:
Unsubscribe from marketing emails using the link provided in our emails.
Opt out of marketing text messages by replying STOP.
Contact us to update your communication preferences.
Children’s Privacy
Our website and marketing programs are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through our website.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.